Once your booking request has been accepted you will receive your invoice as an email attachment. The email will include our bank account details to allow you to pay the invoice directly from your own bank account. When making your payment please use your invoice number as the payment reference.
Only when your invoice has been paid in full will your booking be secured. We will issue a receipt for the payment as quickly as we can after it has been received in the Ewell Hall bank account.
Prior payment is required for all accepted bookings: we expect prompt payment in full to our bank account within seven days of the issue of your invoice. For last minute booking requests made for dates less than seven days ahead we expect prompt payment in full on receipt of your invoice. This is only fair on other prospective hirers, especially for all those times when booking slots are in great demand.
If, after making a booking request or payment, you find you are unable to proceed with your booking then please inform us immediately so that we may release your booking slot for other hirers. A full refund will be provided if the booking is cancelled a month or more before the date of the event. Refunds where the notice given is less than a month will depend on the circumstances and be at the discretion of the Trustee in line with our Terms and Conditions.